Award

Best Paper Award

Exploratory Analysis on Factors of Patient Satisfaction in HCAHPS Databases
Masumi Okuda, Akira Yasuda, Shusaku Tsumoto

Improvement of Sharing of observations and awareness in nursing by voice tweets
Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Tetsuro Chino, Takanori Yamamoto, Satoko Tsuru

Best Practitioner Award

Kizashi Method - Grasping the change of future user's values -
Takuya Akashi, Yukinobu Maruyama

Outstanding Presentation Award

Aligning Product-Service offerings with customer expectations
Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini

Co-creation Dynamics for Service Innovation
Chinhui Ang, Ja-Shen Chen

Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan
Amna Javed, Youji Kohda, Hisashi Masuda

Modelling of Shopper’s Behavior Process in “Planned Buying” or “Impulse Buying”, and 　 Verification of Distinguishing between Them
Satomi Tokudome, Shinya Muramatsu, Koji Yoshida, Koichi Kobayashi, Hiroaki Shirahama, Mizuki Nakajima, Hiroshi Hashimoto and Satoshi Suzuki

A Strategic Approach to Implement Service Design Activities and Technologies in Service Industries
Kentaro Watanabe, Ken Fukuda, Takuichi Nishimura, Yoichi Motomura, Masaaki Mochimaru