Program
Sep. 14th
| 12:00 | Registration | ||
| Room Hall | 13:00-13:10 | Opening address: Prof. Takashi Maeno, General Chair | |
| 13:10-14:10 | Opening keynote speech Prof. Birgit Mager (University of Applied Sciences, Cologne, Germany) ”Designing the Future – Designing for Services” | ||
| 14:10-14:30 | Break |
||
| Room1(CDF) | Room2 (C3N14) | Room3 (KDM S01) | |
| 14:30-16:10 | Presentation sessions | ||
| Service in General 1 | Context Based Service and Technology | Service Design Workshop1 | |
| Chair: Prof. Takashi Maeno | Chair: Prof. Hideyuki Nakashima | Chair: Birgit Mager, Stephen Kwan, Yuriko Sawatani, Yutaka Yamauchi | |
| Service Globalization: Cultural Context, De/Re-contextualization Capabilities, and Knowledge Transfer Behavior
Yoshinori Fujikawa, Joji Ono, Mayomi Haga, Satoshi Akutsu |
Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-area Indoor Environment
Koji Makita, Thomas Vincent, Soichi Ebisuno, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Minoru Yoshida, Laurence Nigay, Takeshi Kurata |
In this workshop, we are going to discuss the future goal and the current status of service innovation and design and identify some research priorities. After introductory presentation by Birgit Mager and Stephen Kwan, several presenters will discuss their research. In the second session (below), we will then have intensive discussions. Anybody is welcome to this workhop. It is recommended to participate in both sessions. The Internationalization Process of the High-Context Communication Services Satoko Suzuki and Kosuke Takemura Time Machine Roadmap: Backcasting at the moment approach for designing technology and service roadmap Soichiro Iga Designing fastfood services: Project report Sato Nao, Kitano kiyoteru, Suzuki Aya, Sunada Shigeki, Yamauchi Yutaka Service design at DesignIt: The case of Audi City Alex Pohl, Ryo Sakurai |
|
| Co-creation Orientation: Individual Difference across Firms and Customers
Joji Ono, Yoshinori Fujikawa, Satoshi Akutsu, Mayomi Haga |
Business Structure of E-book Service as a Product Service System: A Game Theoretic Approach Nariaki Nishino, Keisuke Okuda |
||
| Network Analysis of inter-firm payment flows using real monetary transaction records between firms
T Ohnishi, A Ishii, K Arai, K Oura, K Toya |
Service Field Simulator: Virtual environment display system for analyzing human behavior in service fields Takashi OKUMA, Takeshi Kurata |
||
| A Survey of Business Models in Japanese Restaurant and Retail Industries
Kenju Akai, Keita Kodama, Nariaki Nishino |
Embedding Web 2.0 Tools within a Service Process Model for Capturing knowledge and insight gained during process execution Meira Levy, Reuven Karni |
||
| Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff -
Tomomi NONAKA, Toshiya KAIHARA, Nobutada FUJII, Fang YU, Takeshi SHIMMURA, Yoshihiro HISANO, Tomoyuki ASAKAWA | |||
| 16:10-16:30 | Break | ||
| 16:30-18:30 | |||
| Service in General 2 | Healthcare Services | Service Design Workshop2 | |
| Chair: Prof. Yoshinori Fujikawa | Chair: Dr. Takeshi Kurata | Chair: Birgit Mager, Stephen Kwan, Yuriko Sawatani, Yutaka Yamauchi | |
| Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan Amna Javed, Youji Kohda, Hisashi Masuda |
Improvement of Sharing of Observations and Awareness in Nursing by Voice Tweets Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Testuro Chino, Takanori Yamamoto, Satoko Tsuru |
Based on the presentation in the first session, participants will have intensive discussions to develop the research map with future goals, current status, knowledge gap and resarech priorities.
Anybody is welcome to this workhop. It is recommended to participate in both sessions. |
|
| The Ordering of Fast Food Using Menu Kiyoteru Kitano, Yutaka Yamauchi, Takeshi Hiramoto |
A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis
Shuichiro Nagaosa, Hironobu Matsushita, Jun Yaeda, Takashi Shinagawa, Norihiro Sonoi, Hiroyuki Nakamura, Hiromi Ohta, Masatoshi Usubuchi, Yasuhisa Arai, Yasunori Sumi |
||
| Evaluation of taxiing at a large airport considering customer satisfaction Hiroya Daimaru |
Designing the Amount of Image Delay in Tele-surgery
Iwane Maida, Hisashi Sato, Tetsuya Toma, Takashi Maeno |
||
| Research of the Social New Transportation Service on Electric Full Flat Floor Bus Toshiki Nishiyama |
Visualization of Muscle Activity during Squat Motion for Skill Education
Koshiro Yanai, Qi An, Yuki Ishikawa, Junki Nakagawa, Wen Wen, Hiroshi Yamakawa, Atsushi Yamashita, Hajime Asama |
||
| Co-creation Dynamics for Service Innovation Chinhui Ang, Ja-Shen Chen |
Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill
Junki Nakagawa, Qi An, Yuki Ishikawa, Koshiro Yanai, Wen Wen, Hiroshi Yamakawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama |
||
| Exploratory Analysis on Factors of Patient Satisfaction in HCAHPS Databases
Masumi Okuda, Akira Yasuda, Shusaku Tsumoto |
|||
Sep. 15th
| Room Hall | |||
| 9:30-10:30 | Keynote speech Mr. Norio Murakami (Special Guest Professor at Graduate School of SDM , Keio Univ., Former VP of Google Inc. & Former President of Google Japan Inc., Japan) "Butler Service as the goal of Digital Personal Assistant on Internet" |
||
| 10:30-10:50 | Break | ||
| Room1(CDF) | Room2 (C3N14) | Room3 (KDM S01) | |
| 10:50-12:50 | Presentation sessions | ||
| Short paper 1 (Healthcare, Tourism and Production Services) | Public & Urban Services | Service Innovation and Design 1 | |
| Chair: Tetsuya Toma | Chair: Toshiaki Iida | Chair: Prof. Birgit Mager | |
| Motivation Improvement Service through Co-creation of Company Trip
Ariyoshi Kosaka, Ryuichi Teshima、Takashi Maeno |
One Cycle of Smart Access Vehicle Service Development
Hideyuki Nakashima, Syoji Sano, Keiji Hirata, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori, Hitoshi KOSHIBA, Itsuki Noda |
Field-Oriented Service Design: A Multiagent Approach
Toru Ishida, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama, Yuu Nakajima, Toshiyuki Takasaki, Yumiko Mori |
|
| Findings on hand-over system for care-workers in real operation
Ken Fukuda, Masahiro Hamasaki, Tomohiro Fukuhara, Ryoji Fujii, Miharu Horita, Takuichi Nishimura |
Scoring Algorithm for Event Notice Recommender System
Ryota Ono, Kei Hirata, Hidenori Kawamura, Keiji Suzuki |
EXPERIENCE PLOT – A Template for Co-Creating Customer Journey -
Yoshitaka Shibata, Takumi Matsuda |
|
| Behavior Analysis of Electronic Stamp Rally Participants
Toshiyuki Asai, Kei Hirata, Hidenori Kawamura, Keiji Suzuki |
The value of community for resolving social isolation
Keiko Aoki, Kenju Akai, Nariaki Nishino |
Kizashi Method - Grasping the change of future user's values -
Takuya Akashi, Yukinobu Maruyama |
|
| Computerized Long-term Care Record Effects on Nursing-care Service Processes
Hiroyasu Miwa, Kentaro Watanabe, Takuichi Nishimura |
Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value
Ryoichi Tamura, Yasuyuki Hirai, Nermin Elokla |
Design futures and design education: understanding product system ecologies
Rebekah Davis |
|
| Development of Maintenance Plan Recommendation System for Production Machineries
Takayuki Habuchi, Iwao Tanuma, Hiroshi Yoshikawa |
Workshop-based Policy Platform for Public-Private Partnership (WP5): Designing Co-Creative Policy-Making Platform for Regional Development of Nagano
Toshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi |
Service Practices as Organizational Phenomena
Nozomi Ikeya |
|
| Analysis of business process innovation using outsourcing
Takeshi Takenaka, Naoki Tomotake, Rui Suzuki, Masumi Yoshida, Taiki Yamada, Shigeaki Shiraishi |
System Design of Happy Town Using Four Factors of Happiness
Shiko Kurihara, Takashi Maeno |
The Findings from the First Service Design Projects
Yuriko Sawatani, Naoto Kobayashi, Yoshinori Itoh |
|
| 12:50-14:00 | Lunch | ||
| 14:00-16:00 | Presentation sessions | ||
| Short paper 2 (Theory, Service Design and Education) | System Design and Management | Service Innovation and Design 2 | |
| Chair: Naohiko Kohtake | Chair: Prof. Tatsunori Hara | Chair: Prof. Yuriko Sawatani | |
| A Conceptual Model of Co-Growth of Provider and Receiver towards Value Co-Creative Service
Yutaro Nemoto, Kentaro Uei, Koji Kimita, Takatoshi Ishii, Yoshiki Shimomura |
Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service
Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki |
An Evaluation Method of a Service Business model using Wants Chain Analysis
Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno |
|
| A Strategic Approach to Implement Service Design Activities and Technologies in Service Industries
Kentaro Watanabe, Ken Fukuda, Takuichi Nishimura, Yoichi Motomura, Masaaki Mochimaru |
Personalized Information Service Model that Reflects Individual's Will
Yuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi |
Design method of target customer’s WANTs of a service based on classification of services using WANTs
Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno |
|
| Disciplines for Collaborations in IT Service Development
Eriko Numata, Shigeru Hosono |
Ranking Smartphone Apps Based on Users' Behavior Records
Song Luo, Maiko Shigeno, Wenbo Ma |
Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation
Akane Matsumae, Karl Burrow |
|
| The current situation and challenges in big-data use in services - A case study in an urban development -
Mitsuru Kawamoto, Mitsutaka Matsumoto, Takeshi Kurata |
Contribution of ICT monitoring system in Agricultural Water Management and Environmental Conservation
Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda |
Aligning Product-Service offerings with customer expectations
Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini |
|
| A Probe-based Approach for Designing Inspirational Services at Museums
Kumiyo Nakakoji, Yasuhiro Yamamoto |
The Necessity of Safety Driving Educational Service for Senior Drivers
Noriyasu Kitamura, Keisuke Shindo, Kana Kumeta, Hisato Honda, Hidekazu Nishimura, Tetsuro Ogi |
User-De-Centeredness in Service Design
Yutaka Yamauchi |
|
| Value Analysis Method for Learner Centered Instructional Design
Koji Kimita, Yutaro Nemoto, Yoshiki Shimomura |
A Questionnaire Assessment of the Contributing Factors to Empathy
Miki Nishio, Takashi Maeno |
||
| 16:00-16:30 | Break | ||
| 16:30-18:00 | Short paper 3 (Foods and Purchasing Behavior) | Regional Development and Policymaking | Service Innovation and Design - Panel discussion |
| Chair: Shinichiro Haruyama | Chair: Dr. Takeshi Takenaka | Theme: Service design: Challenges and Future Research Moderator: Prof. Yuriko Sawatani Panelist: Prof. Takashi Maeno, Prof. Birgit Mager, Prof. Nasanao Takeyama, Dr. Yutaka Yamauchi |
|
| Modelling of Shopper’s Behavior Process in “Planned Buying” or“Impulse Buying”, and Verification of Distinguishing between Them
Satomi TOKUDOME, Shinya MURAMATSU, Koji YOSHIDA, Hiroaki SHIRAHAMA, Mizuki NAKAJIMA, Hiroshi HASHIMOTO, Satoshi SUZUKI |
Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town
Yoshiki ITO, Tomomi NONAKA, Masaru NAKANO |
||
| Service Design through “information on the spot”
Kanako Matsumoto, Haruhito Matsunami |
Analysis of value co-creation between farmers and Land Improvement District in Japan through irrigation service improvement by good water quality
Tasuku KATO, Kana NAKANO, Toshiaki IIDA |
||
| Development of Agribusiness Innovation Following Business Model Design: Focusing on Kouju Tomato Farmer’s Group
Akane MATSUMAE |
Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support
Masayuki Otani, Kaori Kita, Donghui Lin, Toru Ishida |
||
| Customer’s Evaluation of High-end Sushi Restaurants: Exploratory Quantitative Analysis Nao Sato, Yutaka Yamauchi, Hiroaki Ohshima |
A Value Co-Creation Model for Multi-Language Knowledge Communication
Donghui Lin, Toru Ishida, Masayuki Otani |
||
| 19:00-21:00 | Banquet Restaurant "Queen Alice" Collaboration Complex 2nd Floor Performance of Koto and Shamisen: Botankai |
||
Sep. 16th
| Room Hall | |||
| 9:30-10:30 | Keynote speech Dean/Prof. Jun Murai (Faculty of Environment and Information Studies, Keio University) ”World After the Internet ” |
||
| 10:30-10:50 | Break | ||
| 10:50-12:30 | Panel Session (Fujitsu session) |
||
| Human Centric Innovation in the coming era of hyperconnectivity Yoshikuni Takashige, Fujitsu Theme : Human Centric Innovation and Service Design required for the coming era Moderator: Prof. Tamio Arai Panelist: Vice President & GM．Yoshikuni Takashige, Prof. Stephen Kwan |
|||
| 12:30-13:00 | Closing ceremony ICServ 2014 Accomplishment Prof. Takashi Maeno, General Chair Closing speech: Prof. Tamio Arai, President of SfS | ||